Behind every great event center, there is a great maintenance man keeping things running smoothly. At the heart of the Salem Convention Center's seamless operations stands Bryan Grounds, our dedicated maintenance professional. His experience and knowledge applies to a wide variety of appliances and situations and his knack for problem-solving ensures that every event at our center runs smoothly. Let's take a closer look at a day in Bryan's shoes and discover what makes him a valuable asset to our team. How Do You Start Your Day at Work? Bryan's day kicks off with a meticulous round of checks and maintenance throughout the building. Before the hustle and bustle of events begins, he walks through the entire convention center, focusing on making sure plumbing is running smoothly, light bulbs are bright and replaced if needed, and any other equipment or appliances that need attention, receive it. His goal is to accomplish as much maintenance as possible before guests arrive. Once events begin, Bryan is the go-to person for banquet needs, from moving tables and chairs to hanging banners, adapting his schedule to suit the day's event lineup. His ability to shift focus towards such a wide range of tasks is an impressive trait! What Are Your Responsibilities? Beyond helping with event support, Bryan's responsibilities here encompass quite a bit when it comes to maintaining our establishment. From painting doors and walls to overseeing kitchen equipment maintenance, he takes charge of ensuring everything runs properly. His proactive approach involves fixing issues before they escalate, and if needed, calling in additional support. Although, Bryan has become so adept at fixing things over his career with us, he rarely comes up against a problem he can't solve. Security, parking management, and assisting with the flow of guests and vendors are also part of his wide-ranging duties. Perhaps the better question here is, “What responsibilities aren't Bryan's?” How Do You Solve Challenges That Arise? Drawing from his background in customer service, Bryan understands the importance of listening and teamwork in problem-solving. When challenges arise, he collaborates with his superiors, discussing issues and working together to find swift and effective solutions. His priority is always to ensure customer satisfaction and to address their needs promptly. What's Your Favorite Part of Working at the Salem Convention Center? When we asked Bryan what his favorite part of working here was, he smiled and said, “The food from the kitchen - such a perk!” We definitely agree with that sentiment! For Bryan, the perks extend beyond the kitchen though. He cherishes the camaraderie within our team. Working alongside a fantastic group of colleagues, Bryan values the collaborative spirit, hard work, and shared laughter that make each day here enjoyable. When you enjoy where you work, it makes such a difference in the overall environment of the establishment. Bryan's dedication to the convention center and his positive attitude play an integral role in creating memorable experiences for our guests. His commitment to ensuring everything runs smoothly behind the scenes truly makes the Salem Convention Center a standout venue. We're proud to have Bryan as part of our exceptional team!
